UPSWING POKER REFUND POLICY

Published June 20, 2024

Introduction

At Upswing Poker, we strive to provide top-quality educational content to help you improve your poker game. We understand that not every course may meet your expectations, which is why we offer a Fair Play Satisfaction Guarantee. This policy outlines the conditions under which refunds are issued and the process for requesting a refund.

Fair Play Satisfaction Guarantee

Our Fair Play Satisfaction Guarantee is designed to ensure that you can purchase our courses with confidence. If you are not satisfied with a course, we will consider a refund or exchange within the first 30 days of your purchase, subject to the conditions outlined below.

Conditions for Refunds

1. First-Time Members Only

   The Fair Play Satisfaction Guarantee is available only to first-time members of the specific course that you have purchased and first-time members of the Lab.

2. Completion Limit

   You must not have consumed more than a significant amount of the course content to request a refund. If more than a large portion of the course has been completed, you will not be eligible for a refund.

   It is up to our team to decide what percentage watched is considered a “significant” portion of a course or the Lab.

3. Specific Reason Required

   When requesting a refund, you must provide specific reasons why the course did not meet your expectations. This helps us understand how we can improve our content for other players in the future.

4. Case-by-Case Review

   Each refund request is reviewed individually. While we strive to accommodate our customers, refunds are not guaranteed and are issued at the discretion of our review team.

5. 30 Day Refund Window

   Refund requests must be made within 30 days of the original purchase date. Requests made after 30 days will not be eligible for a refund. We will still consider such requests in certain cases.

6. Excessive or Abusive Requests

   Refunds will be denied for customers who have a history of excessive refund requests. This policy is in place to prevent abuse of our refund system. More than two past refunds can be considered excessive. Anyone who is deemed to be abusing our refund policy will also be denied a refund.

7. Contact Us Before Any Chargeback(s)

   Customers must first contact our customer support team to resolve any issues before initiating a chargeback with their bank. Failure to do so will result in ineligibility for a refund.

8. Final Decision

   Just like a dispute at any poker table, our team makes the final call on any refund request. Our primary goal is to maintain the quality and fairness of the Upswing community. We reserve the right to not issue a refund in any situation for any reason.

9. Acknowledgment of Policy

   By purchasing our courses or any products from Upswingpoker.com, customers acknowledge that they have read and agree to this refund policy.

How to Request a Refund

To request a refund, please follow these steps:

1. Contact Us

   Submit a request here to our customer support team within 30 days of your purchase. Include your email you purchased with, course name, and the specific reasons for your dissatisfaction with the course.

2. Review Process

   Our team will review your request and may contact you for additional information. We aim to respond to all refund requests within 5-7 business days.

3. Resolution

   If your refund request meets our criteria, we will process the refund to your original method of payment. If not, we can consider an alternative solution, such as offering an exchange for another course of equal value. We reserve the right to not issue a refund in any situation for any reason.

Amendments to the Refund Policy

Upswing Poker reserves the right to amend this Refund Policy at any time. Any changes will be posted on our website and will take effect immediately upon posting.

Contact Information

For any questions or concerns regarding this Refund Policy, please contact our customer support team through our contact page here.

By purchasing our courses, you agree to this Refund Policy. We appreciate your understanding and cooperation as we strive to provide the best possible learning experience for all our members.