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Sometimes when customers purchase a new poker training product they have problems immediately accessing it. If that is happening to you, please try the following:
- Try logging out of the website and back in. After purchase, your new training should immediately be accessible. However, there are some odd, one-off scenarios where this might not be the case. The process of logging back into the site forces your account to sync with the membership software so your new permissions are applied.
- Try clearing your web browsers cache. There is a separate FAQ (further down on the page) for how to do this for each of the most popular website browsers. Some browser extensions and browser setting configurations force browser to cache web pages past the standard cache expiration. This can prevent your browser from showing your updated Member Home page
- Contact Support. If you have tried the 2 steps above and still cannot access your new training, please email [email protected]. Our friendly support staff will be able to help.