Upswing Header Logo 2020 - No Imagify
  • Merch
  • Manage Account
  • Member Home
  • Login
  • TRAINING
      • Introductory Courses
      • Postflop Playbook For No Limit Hold’em
        • post-flop-1-ubermenu-imagified-452x246

          Make quick, high-quality, profitable poker decisions based on hand categories.

      • PLO Launch Pad By Dylan Weisman
        • PLO Launch Pad New

          Learn to feel comfortable and confident playing the great game of PLO.

      • Most Popular Course
      • Upswing Lab for No Limit Hold’em Players
        • upswing-lab-1-452x246

          This is what we would teach our younger selves, if we could send it back in time.

      • Advanced Courses
      • Smash Live Cash by Nick Petrangelo
        • smash-live-cash-uber

          Win the MAX in live poker games.

      • Elite Cash Games Exploits by Uri Peleg
        • elite-cash-cash-exploits-uber

          Become An Exploitative Machine.

      • Winning Poker Tournaments by Nick Petranglo
        • winning-poker-tournaments-imagified-CTA-452x246

          Discover an overarching strategy that will help you win more tournaments.

      • Advanced Cash Game Strategy by Kanu7
        • Cash Game Course By Kanu7

          An elite training course for serious cash game players.

      • Advanced PLO Mastery By Dylan Weisman & Chris Wehner
        • Advanced PLO Mastery

          Become an end boss with this comprehensive Pot Limit Omaha Training Course.

      • Heads-Up Course by Doug Polk
        • Advanced-Heads-Up-Mastery-CTA-imagified-Ubermenu-452x246

          Learn how to take your poker skills to the highest level.

      • Mixed Games Course by Jake Abdalla
        • MixedGames-CTA-imagified-452x246

          Immediately improve your Mixed Game strategy and win more money.

      • Red Line Rocketship by Uri Peleg
        • short-deck-logo

          Increase your bottom line by winning more pots without having to show your cards.

      • PLO Matrix Preflop Tool
        • PLO-Matrix-Ubemenu-CTA-imagified-452x246

          A precise and easy to use visual representation of GTO preflop ranges.

      • Browse All Courses Here
        • quiz-ubermenu (1)

          Find the course that fits your poker-playing needs.

  • ARTICLES
  • QUIZZES
  • THE PROS
  • CONTACT
  • FREE RESOURCES
      • Free Lessons & Tools
      • Preflop Charts Most Popular
        • Preflop Charts CTA Imagified

          The quickest & most efficient way to improve your poker game

      • Grudge Match Challenge Insights
        • Grudge Match insights

          Free Doug vs Daniel Video.

      • 10 Laws of Live Poker
        • 10-Laws-of-Live-Poker-Ubemenu-CTA-imagified-452x246

          Learn how your personality can alter your game and how aggressive to play.

      • Poker Hand Converter & Replayer
        • Hand-Replayer-CTA-imagified-452x246

          Convert & replay your hands to study what went wrong... or very right

      • The Level-Up Podcast
        • poker-podcast

          Improve your poker skills fast with short, hyper-focused podcast episodes covering crucial poker topics.

      • 20 Rules for Crushing 3-Bet Pots
        • 3-Bet-Pots-CTA-imagify-452x246

          20 Rules for 3-Bets that will make your win-rate skyrocket!

      • Advanced PLO Preflop Guide
        • PLO-Preflop-Guide

          This guide will help you understand which hands to raise first in in Pot Limit Omaha.

      • 6+ Hold’em Guide
        • Short Deck Holdem Guide

          Learn the fundamentals of profitable Short Deck hold'em

Table of Contents

New Visitors

After Purchase

Support

Poker Hand Converter

Support

Returning Lab or PLO Matrix Customers Collapse

If you would like to resubscribe to either of our subscription based products, you can resubscribe through Your Account page.

Go to subscriptions and then click on view next to either your Poker Lab* or PLO Matrix subscription.
 
Once in there click resubscribe, this will bypass the signup fee.
 
*If you signed up for the Lab before June 4, 2017, please contact support for a coupon to bypass the signup fee.
I'm having problems accessing my newly purchased product Expand

Sometimes when customers purchase a new poker training product they have problems immediately accessing it.  If that is happening to you, please try the following: 

  1. Try logging out of the website and back in.  After purchase, your new training should immediately be accessible.  However, there are some odd, one-off scenarios where this might not be the case. The process of logging back into the site forces your account to sync with the membership software so your new permissions are applied. 
  2. Try clearing your web browsers cache.  There is a separate FAQ (further down on the page) for how to do this for each of the most popular website browsers. Some browser extensions and browser setting configurations force browser to cache web pages past the standard cache expiration. This can prevent your browser from showing your updated Member Home page
  3. Contact Support.  If you have tried the 2 steps above and still cannot access your new training, please contact support. Our friendly support staff will be able to help. 
Clearing your internet browsers cache Expand

Google Chrome

  1. Go to the three vertical dots menu at the upper-right of Chrome
  2. Click on History
  3. click on Clear browsing data
  4. Choose only "Cached images and files"
  5. Click Clear Browsing Data

Firefox

  1. From the History menu, select Clear Recent History.
    • If the menu bar is hidden, press Alt to make it visible.
  2. From the Time range to clear: drop-down menu, select the desired range; to clear your entire cache, select Everything.
  3. Next to "Details", click the down arrow to choose which elements of the history to clear; to clear your entire cache, select all items.
  4. Click Clear Now.
  5. Exit/quit all browser windows and re-open the browser.

Safari

Safari 8

  1. From the Safari menu, select Clear History and Website Data....
  2. Select the desired time range, and then click Clear History.
  3. Go to Safari > Quit Safari or press Command-Q to exit the browser completely.

Safari 7 and below

  1. From the Safari menu, select Reset Safari....
  2. Select the items you want to reset, and then click Reset. As of Safari 5.1, Remove all website data includes both cookies and cache.
  3. Go to Safari > Quit Safari or press Command-Q to exit the browser completely.

Microsoft Edge

  1. In the top right, click the Hub icon (looks like three horizontal lines).
  2. Click the History icon, and then select Clear all history.
  3. Select Browsing history, then Cookies and saved website data, and then Cached data and files. Click Clear.
  4. After the "All Clear!" message appears, exit/quit all browser windows and re-open the browser.

 

 

 

How do I contact Support directly? Expand

 

Please use our Contact page to speak with support.

Support hours are 9AM - 5 PM Central, Monday - Friday, excluding American holidays.

"Login Failed" message or Home Page loop Expand

 

There are several scenarios that can cause a "Login Failed" message:

  1. Incorrect Username or Password
  2. Simultaneous logins (More than one person signed into your account at a time)
  3. Possible account sharing
  4. Multiple IP's or using a "VPN"

Incorrect Username or Password

The most common cause of a "Login Failed" message is an incorrect username or password.  Please try to login again.

  • Your username is your email address
  • If you have forgotten your password, go through the "Forgot Your Password" process on the Login page. Please contact support and we can help.

Simultaneous Logins

Upswing Poker Lab members can only be signed into a single device at a time.

If you are signed into another device or if another person is signed into your account at the same time, the second person or device signing in will receive a "Login Failed" message.

Please log off of the other device first before trying to sign into a different device.  If repeated login attempts are made, your account may become locked. Please contact support and we can investigate.

Possible account sharing 

If the system detects logins from multiple devices or users or if you are consistently receiving a "Login Failed" message it can indicated that someone else is using your login credentials to access the Lab or Postflop Engine.  Account sharing is not allowed.

If you suspect that someone has stolen your account login credentials, please contact support and we can investigate.

Multiple IP's and/or using a "VPN"

If an account attempts to login from more than 3 IP's in a 3 day window the site locks the account for about half of a day.
 
This will typically lock your account for 12 hours.
 
If you are unsure of what may have caused this lock it could be because your account is throwing alternate IP's when you attempt to login, some things that may cause this are: 
  1. Your ISP is giving you a new IP address when you connect
  2. A computer or router based firewall 
  3. Improperly configured wireless router
  4. Local security or antivirus software
  5. Browser extension that hide's your IP
  6. Connecting via a VPN (Virtual Private Network) or proxy
  7. Something else on your computer

EZ Fat Footer #1

This is Dynamik Widget Area. You can add content to this area by going to Appearance > Widgets in your WordPress Dashboard and adding new widgets to this area.

EZ Fat Footer #2

This is Dynamik Widget Area. You can add content to this area by going to Appearance > Widgets in your WordPress Dashboard and adding new widgets to this area.

TRAINING

Beginner Free Resources
Preflop Charts
3-Bet Pots
10 Laws of Live Poker
Advanced PLO Preflop Guide
Short Deck Hold'Em Guide 

Introductory Courses
The $7 Postflop Game Plan
The PLO Launch Pad

Most Popular Courses
Upswing Lab No Limit Membership

Advanced Courses
Smash Live Cash by Nick Petranglo
Elite Cash Game Exploits by Uri Peleg
Winning Poker Tournaments by Nick Petranglo
Advanced Cash Game Strategy by Kanu7
Advanced PLO Mastery by Dylan & Chris
Heads-Up Course by Doug Polk
Mixed Games Course by Jake Abdalla
Short Deck Course by Kane Kalas
High Stakes MTT Sessions by Nick Petranglo
PLO Matrix Preflop Tool

POKER TOOLS
& SOFTWARE

ARTICLES

QUIZZES

POKER RULES

POKER TERMS GLOSSARY

MEET THE PROS

MERCH

CONTACT

FAQ

MEMBERS ONLY

  • Log In
  • Members Home

© Copyright 2021 | Sitemap | Responsible Gambling | Terms of Service | Contact

Upswing-Poker-Footer-Logo
Take Poker Quizzes Now
  • Home
  • Member Login
  • Member Home
    • My Account
    • Back
  • Articles
  • Quizzes
  • Free Poker Resources
  • The $7 Postflop Playbook
  • The PLO Launch Pad
  • Upswing Lab for No Limit Hold’em Players
  • Advanced Training
    • Elite Cash Games Exploits by Uri Peleg
    • Winning Poker Tournaments by Nick Petranglo
    • Cash Game Course by Kanu7
    • PLO Mastery Course by Dylan & Chris
    • Heads-Up Course by Doug Polk
    • Mixed Games Course by Jake Abdalla
    • Red Line Rocketship by Uri Peleg
    • PLO Matrix Preflop Tool
    • Back
  • Meet the Pros
  • Upswing Poker Merchandise
  • Cart
  • FAQs
  • Contact Us